Frequently Asked Questions

1. General questions


What is the status of my order?

To keep you up-to-date on your Shopify order, we provide an order confirmation page so you can easily check the status anytime. Once your order is uploaded on our system, you'll be able to view all the details and tracking information for it. We understand how important your orders are to you and want to make sure you're never in the dark about where things stand. Please don't hesitate to reach out if there's anything else we can do to help.

Can I change my order?

Once your order is placed, we understand that customizing a smoking jacket for your measurements to ensure the perfect fit may require some adjustments. Unfortunately, once an order has been submitted we are unable to modify or change it. This is due to our tailored and made-to-order approach — each product crafted specifically for your individual needs in order to guarantee satisfaction. We sincerely apologize for any inconvenience caused.

Where do you ship?

At Smoking Jackets, we take great pride in providing exceptional quality smoking jackets to customers all over the world. Our experienced team has crafted a unique selection of high quality smoking jackets with exquisite details that is sure to impress. Thanks to our reliable and secure international shipping services, our customers can enjoy these luxurious products regardless of their location. We are delighted to ship worldwide, making it easy for anyone around the globe to experience the opulence and sophistication of our products.

How long does it take to ship my order?

We understand how important it is for you to receive your fashionable smoking jacket in a timely manner. We pride ourselves on having a quick turnaround and usually have orders done within 3 weeks. To ensure absolute satisfaction, we add an additional week for shipping so that your desired item can be delivered to you within 4-8 weeks weeks of placing an order. We are dedicated to meeting your needs efficiently and making sure that you get your order as soon as possible.

2. Payment

What payment methods do you accept?
At our ecommerce store, we offer a wide range of payment methods to provide customers with the best satisfaction. We accept all major credit cards such as Visa, MasterCard, American Express and Discover Card. Additionally, we also accept payments through Apple Pay, Google Pay and PayPal for secure and fast checkout experiences. Should customers encounter any issues with their transaction or have any questions regarding payment gateways or billing statements, our customer support team is readily available to assist them every step of the way.

Which currency will I be charged in?
Purchasing from our ecommerce store is easy and secure. We utilize the most up-to-date payment processing technology, so you can feel confident that your data and information are kept safe. Payment currency need not be a concern when shopping with us, as all transactions are completed in the local currency of the customer. That way all prices shown to you while you shop, will match the amount charged upon completion of the transaction. Here at our ecommerce store we strive to make online shopping an enjoyable experience!

Do you offer 3 or 4 times payment option?
At Smoking Jackets, we understand that convenience is key when it comes to making your payments. For this reason, we are proud to offer our customers a range of payment options that allow them to pay for their purchases quickly and securely. Customers can choose from options such as major credit cards, PayPal, Shopify Pay, and Cryptocurrencies. All of these methods provide the opportunity to make payments in three or four installments. Plus, customers can feel safe in the knowledge that no matter which option they use, their details will be kept safe and secure via Shopify's security technology and encryption.

3. Shipping

Where do you ship?
We are proud to be able to offer our smoking jackets across the world. Our experienced international shipping team utilizes a variety of logistics solutions, from tracked registered post to couriers and carriers, to ensure that no matter where you are in the world, you can benefit from our superior quality smoking jackets. We understand and value the trust placed in us when customers order from us and have worked hard over the years to develop global relationships with reliable shipping partners. So wherever you may be situated, we will do everything possible to make sure your order arrives safely and on time!

How long does it take to ship my order?
We understand that shipping times can matter for any purchase. That's why we are committed to delivering your order as quickly as possible. An average turnaround for a custom tailored smoking jacket is 3 weeks. This includes the time necessary to measure, draft, select fabric and tailor your unique garment. If you have any queries or special requests regarding your order, please reach out to us directly so we can make sure all of your needs are met in a timely manner.

How can I track my package?
Tracking your package with Shopify is quick and easy. Using the order status page, you can easily check the current status of your shipment and get an estimated delivery date. Alternatively, you can follow the emailed link from your shipping carrier which will help you stay up to date about where your package is located. This way, you can rest assured knowing when and where your order will arrive.

What if I'm not home?
Being away from home does not mean you won't get your package. Your order will still be delivered to your confirmed shipping address regardless of where you are. To make sure you don't miss out on the delivery, we suggest signing up for tracking notifications. This way, you'll always know the status of your order and can plan ahead so that you'll never miss a delivery.

Will I pay taxes for international shipping?
Tax rates for international shipping of smoking jackets are determined by individual country, state, and province laws. To ensure you are accurately charged at checkout, we use tax software to calculate your taxes in real time. This way you can be confident that the amount you see at checkout is your correct taxable rate. With this automated system, you never have to worry about if you are being correctly charged or not when placing an order on our website.

4. Returns

Do you accept returns?
We strive to make sure that our customers are fully satisfied with every purchase. That is why, while generally speaking we cannot accept returns due to items being made to order, we want to ensure that all of our customers are able to get the product and service they deserve. If you find yourself unhappy with your order for any reason, please don't hesitate to reach out and contact us directly. We will work together with you to identify the best way possible to resolve the issue.

Can I exchange an item?
We take great pride in ensuring that our customers are satisfied with the experience they have when engaging with us and our range of products. We understand how important it is to ensure you receive the right item, as such, we are not able to accept returns or exchanges on our items due to the fact that all of them are handmade for each customer's individual order. However, if you are unsatisfied for any reason whatsoever, please don't hesitate to contact us and allow us the opportunity to rectify the situation by finding a suitable solution. We look forward to hearing from you soon!

Are returns free? How long does it take to process a return?

We understand that each situation is unique and should be considered on a case by case basis. That's why if you have any questions about returns, we encourage you to reach out to us directly so our team can provide the best possible advice and assistance. We are dedicated to ensuring that our customers receive the most personalized service tailored to their individual needs. So don't worry - just get in touch with us and let us know how we can help you today!

5. Other questions

Do you offer a referral program? How does it work?
We are always striving to find ways to reward our loyal and satisfied customers. That is why we recently launched our referral program, powered by Uppromote affiliate program! When you purchase a product from us, you will be notified if you are eligible for the referral program. By referring friends, family or coworkers to purchase products from us, you will receive a reward when they make their purchase. It's just one of the ways we want to show appreciation for our customers and thank them for their continued patronage.

Is there a warranty?
Here at Smoking Jackets, we believe in providing our customers with quality clothing goods and the best shopping experience possible. That's why we offer a 30 day money-back guarantee on all of our smoking jackets: if you're not 100% satisfied with your purchase, you can return it for a full refund. We understand that when it comes to fashion, comfort and fit is key, so we strive to make sure each of our customers are as happy as possible. Shopping for smoking jackets doesn't have to be a hassle—simply shop with us and enjoy peace of mind knowing that you have thirty days from the date of your purchase to request a refund if necessary.